Kamba Privacy Policy

Effective Date: May 24, 2021  ·  Last Updated: October 2, 2026

1. Overview

Kamba Group LLC ("Kamba," "we," or "us") is committed to protecting your privacy and the confidentiality of the information you entrust to us.

This Privacy Policy explains how we collect, use, share, and safeguard information in connection with our AI-native data-workflow platform — including Kamba AI Data Analyst, Kamba Smart Search, and related products (collectively, the "Platform") — whether accessed through an Individual or Team account created via online sign-up, or under an Enterprise agreement via Symphony, other enterprise interfaces, APIs, or on-premise and private-cloud deployments.

We comply with the EU General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, the California Consumer Privacy Act/Privacy Rights Act (CCPA/CPRA), and the EU–U.S. Data Privacy Framework (DPF).

Depending on the deployment, Kamba may act as a data processor on behalf of its Enterprise and Team customers or as a data controller for information it collects directly (such as account, telemetry, or billing data, and the data of Individual account holders).

Definition. "Customer Data" means any data, content, or information uploaded, submitted, or otherwise made available to the Platform by a customer or its authorized users.

2. Scope

This Policy applies to:

• All Kamba Platform services, AI agents, APIs, and integrations;
• Any third-party interface or connector through which Kamba Services operate (e.g., Symphony, Slack, Bloomberg);
• Our corporate websites (e.g., kambagroup.com); and
• All data processed to deliver, maintain, or improve our products and support.

This Policy does not apply to:

• Customer Data fully managed in on-premise or private-cloud environments where Kamba has no access; or
• Data governed solely by a host platform's privacy framework (e.g., Symphony's encryption and retention policies).

It also extends to customer-authorized integrations (e.g., Snowflake, S3, or internal data lakes) where Kamba processes data on the customer's behalf.

3. Information We Collect

A. Information You Provide

We may collect:

• Professional or contact details (name, email, organization, title);
• Configuration and onboarding preferences;
• Support inquiries, demo logs, or feedback forms;
• Billing and payment details for paid Services, including credit purchases, Team Minimum charges, auto-reload settings, billing address, and tax information. Payment card details are collected and stored by our payment processor; Kamba does not receive or store full card numbers; and
• Limited commercial information (e.g., department, purchase history) for account management.

SMS and Phone Verification. When you register for or access a Kamba account, Kamba may collect your mobile phone number to verify your identity and secure your account. Kamba may send one-time SMS verification codes when you request registration or authentication. These messages are transactional and are not used for marketing or promotional purposes. Kamba does not sell or share mobile phone numbers with third parties for their own marketing purposes.

B. Automatically Collected Information

Depending on deployment:

• Integrated Environments — anonymized usage metrics (e.g., query volume, response time, feature usage);
• Web/API Environments — limited telemetry (e.g., IP address, device type, session ID) for security and performance;
• Private Deployments — telemetry collection is optional and governed by customer policy.

Kamba does not use cookies or web trackers within enterprise deployments. Our website and self-serve Individual and Team accounts use only essential cookies needed for sign-in, security, and payment processing; we do not use advertising or cross-site tracking cookies.

C. AI Processing Data ("Interaction Content")

Our AI agents may temporarily process:

• User queries or prompts;
• Contextual data from connected sources (structured or unstructured); and
• Generated outputs and summaries.

Strict Rule — No Use of Interaction Content. Kamba does not use, review, mine, sell, rent, share, or otherwise leverage user interaction content (prompts, files, context, outputs) for model training, tuning, product improvement, analytics, advertising, or any secondary purpose — ever. Interaction content is processed only to fulfill the user's request and (if the customer enables history) to display within that user's profile/tenant. Access by Kamba personnel is technically restricted and only possible with prior, explicit, time-bound customer authorization for support, with full logging.

4. How We Use Information

We use information to:

• Provide, operate, and improve the Platform (excluding any use of interaction content for improvement);
• Personalize and optimize runtime execution for the requesting user/tenant without persisting or reusing interaction content outside that tenant;
• Authenticate users and manage accounts, Team billing configurations, Team Minimum charges, auto-reload settings, and each user's individual credit balance;
• Calculate and process usage-based billing events;
• Show a Team account's Manager aggregate usage across the Team and the billing records for purchases the Manager funds, as described in the Terms of Service;
• Ensure security, compliance, and fraud prevention; and
• Comply with legal and contractual obligations.

When used for analytics or research, we rely on aggregated and anonymized telemetry (not interaction content) to prevent individual identification.

5. Data Sharing and Third-Party Processors

Kamba does not sell or "share" (as defined under CCPA/CPRA) personal information and does not use data for cross-context behavioral advertising. We share limited data only as necessary to operate the Platform:

All subprocessors operate under written agreements containing data-processing and confidentiality obligations consistent with this Policy and applicable law. Customers may request the latest sub-processor list at privacy@kambagroup.com.

6. Interfaces and Data Residency

When accessed through Symphony or other enterprise platforms, communications, telemetry, and metadata remain governed by that platform's encryption and compliance rules. Kamba only receives the information necessary to fulfill user requests.

All cross-border transfers comply with the DPF and/or Standard Contractual Clauses (SCCs).

6A. Client-Managed Environments (Private Cloud / On-Premise)

For deployments in a customer's private cloud or on-premise environment ("Client-Managed Environments"), available only under an Enterprise agreement:

• Zero Kamba Access / Zero Egress. All processing occurs entirely within the customer's controlled infrastructure. Kamba does not receive, store, log, or replicate interaction content or Customer Data. No data egress to Kamba-controlled systems.
• Keys and Identity. Customer controls encryption keys (CMEK/BYOK/HYOK) and identity (SSO/IdP).
• No Subprocessors by Default. Unless the customer explicitly enables them, third-party subprocessors are not engaged for runtime processing.
• Telemetry. By default, no interaction-content telemetry is collected. Optional high-level health signals (e.g., service up/down, error codes) can be enabled by the customer and remain non-content.
• Support Access. Kamba support cannot access the environment or data without a customer-approved, time-bound access grant using least-privilege controls, with all access logged by the customer.
• Retention and Audit. Retention, audit, and deletion are governed by the customer's policies and tooling; Kamba neither dictates nor changes these settings.

7. AI Transparency and Data Handling

• Model Transparency. Kamba's AI systems are model-agnostic and may run on Kamba-hosted or customer-hosted models.
• Data Confidentiality. Inputs and outputs are never shared with third parties without authorization.
• Data Minimization. Only the context required to process a query is used.
• Logging & Auditing. Customers may access usage logs, API call summaries, and audit reports (content-free).
• Credit Usage Tracking. Transactional records of credit purchases and consumption are maintained per user for billing and audit (content-free).
• AI Governance. Kamba operates under documented governance and audit procedures to ensure transparency, traceability, and explainability of automated outputs.
• Customer Accountability. Customers remain responsible for evaluating the accuracy and appropriateness of AI-generated outputs before using them for decision-making.

All data in transit and at rest is encrypted.

8. Security Measures

Kamba applies industry-standard safeguards:

• TLS 1.3 encryption for communications;
• AES-256 encryption at rest;
• Role-based access and least-privilege controls;
• SOC 2 and ISO 27001 alignment;
• Regular penetration testing and continuous monitoring.

If Kamba confirms a security incident involving Customer Data, it will notify affected customers without undue delay and within 72 hours, cooperating fully on remediation. Private deployments follow the customer's internal security policy with optional Kamba validation.

9. User Rights

Depending on jurisdiction, you may have rights to:

• Access, rectify, or delete your personal data;
• Restrict or object to processing;
• Export data in machine-readable format;
• Withdraw consent;
• Lodge a complaint with your data-protection authority; and
• (California) designate an authorized agent to submit requests on your behalf.

To exercise these rights, contact privacy@kambagroup.com, your Team account's Manager, or your enterprise administrator.

10. Data Retention

• Operational Telemetry. Retained up to 12 months (unless a shorter period is requested). Telemetry excludes interaction content.
• Billing Records. Billing, credit-purchase, credit-usage, and financial transaction records are retained for the legally required accounting period.
• Interaction Content. Kamba does not retain or reuse interaction content for optimization or product improvement.
  • SaaS. If a customer enables chat history, interaction content is stored only within that customer's tenant for end-user convenience and governed by tenant-defined retention; it is not accessible to Kamba personnel without explicit, time-bound approval and is never used for training or analytics.
  • Client-Managed Environments. Kamba never receives interaction content; retention/deletion are managed solely by the customer.
  • Marketplace. Private-deployment retention is governed by customer policy; Kamba-hosted marketplace metadata remains content-free.
• Account Closure. When an account is closed, Kamba provides a 30-day period to export Customer Data and then deletes or de-identifies it, subject to legal retention requirements, as described in the Terms of Service.

11. Children's Data

Kamba's services are intended for users aged 18 or older, whether using an Individual, Team, or Enterprise account. We do not knowingly collect data from minors. Any such data discovered will be promptly deleted.

12. International Data Transfers

Kamba complies with:

• The EU–U.S. Data Privacy Framework (DPF);
• The UK Extension and Swiss–U.S. DPF; and
• Standard Contractual Clauses (SCCs) for other jurisdictions.

If any framework is invalidated or replaced, Kamba will adopt a lawful alternative mechanism to ensure ongoing protection. Questions may be sent to legal@kambagroup.com.

13. Commercial and Marketplace Data

• Billing & Credit Data. We collect and store account, Team Minimum, credit-purchase, and credit-consumption information for billing, support, and audit purposes (content-free).
• Marketplace Data Exchange. The Kamba Marketplace enables data transactions between vendors and buyers. Kamba does not charge any fees or commissions on these transactions (0% exchange cost) and does not monetize user data.
• Aggregate Analytics. Kamba may collect anonymized marketplace statistics (e.g., number of listings, usage volume) solely to improve service performance. No personal or transactional data is shared or sold.
• Transactional Security. All Marketplace interactions are logged and encrypted; participants are responsible for their own contractual and compliance obligations.

14. Updates to This Policy

We may revise this Policy to reflect technological, regulatory, or commercial developments. Material updates will be communicated at least 15 days prior to taking effect, unless required sooner by law. Previous versions of this Policy will be archived and made available upon request. Continued use of the Platform after such updates constitutes acceptance.

15. Governing Law

This Privacy Policy and any disputes arising from it shall be governed by the laws of the State of New York, USA, without regard to its conflict-of-law principles.

16. Contact Information

For privacy questions, rights requests, or sub-processor information:

privacy@kambagroup.com

For billing questions:

billing@kambagroup.com

For legal or compliance inquiries:

legal@kambagroup.com

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Kamba Terms Of Service

Individual & Team Accounts

Effective Date: May 24, 2021  ·  Last Updated: October 2, 2026

1. Acceptance of Terms

Kamba Group LLC ("Kamba," "we," or "us") provides AI-driven software and related services enabling individual and team users to streamline analysis, research, and collaboration (the "Platform"). These Terms of Service (the "Terms") govern registration for, and use of, an Individual account or a Team account created through Kamba's online sign-up flow. If you represent a company or other legal entity in creating a Team account, you confirm that you have authority to bind that entity.

Enterprise Customers. These Terms do not govern Enterprise accounts. Enterprise access is contracted separately under a negotiated Master Services Agreement and Statement of Work ("Enterprise Agreement"), which constitutes the complete agreement between Kamba and an Enterprise customer and prevails over these Terms for that customer. A reference elsewhere in these Terms to an "Order" or "Service Order" means the online sign-up or purchase flow described below, and does not refer to an Enterprise Agreement.

Service Agreement. For Individual and Team accounts, completing online sign-up or purchase, together with these Terms and any applicable Data Processing Addendum ("DPA"), constitutes the complete agreement between Kamba and Customer.

Individual Users and Team Members. If you are registering as an Individual or joining a Team as a Member, you accept these Terms by checking the acceptance box or clicking "I Agree" (or a similar affirmative action) during sign-up, before account creation is completed. This constitutes your electronic signature and acceptance of a binding agreement to the same extent as a handwritten signature. You must be at least 18 years old and capable of forming a binding contract under the laws of your jurisdiction to create an Individual account or accept these Terms on your own behalf. Kamba does not knowingly offer Individual accounts to anyone under 18, and if Kamba learns that an account holder does not meet this requirement, Kamba may suspend or terminate the account.

2. Modifications

Kamba may update these Terms periodically to reflect product, regulatory, or operational changes. Updated Terms will appear at www.kambagroup.com. Material updates will be communicated by email or in-Platform notice. Continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms.

3. Description of Services

Kamba delivers an AI-native workflow platform supporting multi-agent analytics, Smart Search, collaboration tools, and administration and governance modules (collectively, the "Services").

Deployment. Individual and Team accounts are provided exclusively as cloud-based SaaS, hosted by Kamba or its authorized partners. Private-cloud, on-premise, or custom API/integration deployments are available only to corporate Enterprise customers under a separately negotiated Enterprise Agreement (see Section 1) and are not available to Individual or Team accounts under these Terms.

4. Accounts and Access

Access is provided through enterprise SSO (e.g., Okta, Azure AD), Kamba-issued credentials, or approved third-party interfaces. Customer is responsible for user provisioning, credential security, multi-factor authentication enforcement (where applicable), and activity within its environment. Unauthorized access or credential sharing is prohibited.

Account roles. Each Team account has a Manager and may have Members. The Manager invites and removes Members and has visibility into aggregate usage across the account. Each Member's credit balance and usage are individually tracked and belong to that Member alone—credits are never shared or pooled among Members. Individual accounts consist of a single User who acts as their own Manager.

Billing configuration. A Team account's Manager configures how the account is billed through Kamba's payment processor. The Manager may (a) designate a single payment method, typically the Manager's own, to be charged for all Members' credit purchases and the Team Minimum, or (b) require each Member to provide and be charged on their own payment method. Kamba charges whichever payment method the Manager's configuration designates for a given purchase. This billing configuration does not change Section 11.1's rule that each Member's credit balance and usage remain individually tracked and belong to that Member alone, regardless of whose payment method funded the purchase.

Registration. Individual and Team Member accounts require a valid email address and, where applicable, a payment method. By creating an account, you represent that all registration information you provide is accurate and that you meet the age requirement in Section 1.

5. Data and Privacy

5.1 Customer Data

"Customer Data" means any data, content, or information uploaded, submitted, or otherwise made available to the Platform by Customer or its authorized users. Customer retains ownership of all Customer Data. Kamba processes Customer Data solely to operate the Services and provide support, in accordance with Kamba's Privacy Policy and any applicable DPA.

5.2 Model Outputs

Insights, reports, or results generated by the Platform ("Model Outputs") belong to Customer. Kamba may retain aggregated, de-identified telemetry that does not contain Customer Data or interaction content to enhance reliability and security.

5.3 Data Training

Kamba does not use Customer Data, model inputs, or Model Outputs to train or fine-tune foundation models unless expressly authorized in writing.

5.4 Security

Kamba employs industry-standard encryption, access controls, monitoring, and vulnerability testing. For private deployments, Customer may apply its own security and compliance framework as provided in the applicable Enterprise Agreement.

5.5 No Use of Interaction Content

Kamba does not use, review, mine, sell, rent, share, or otherwise leverage user interaction content, including prompts, context, files, or outputs, for model training, tuning, analytics, advertising, or any other secondary purpose.

For SaaS deployments, if Customer enables history, interaction content remains within Customer's tenant and is not accessible to Kamba personnel without explicit, time-bound authorization by Customer and full logging.

See also Section 6 for Client-Managed Environments.

6. Client-Managed Environments (Private Cloud / On-Premise)

This Section 6 applies only if Customer has separately contracted for a private-cloud or on-premise deployment under an Enterprise Agreement. Standard Individual and Team accounts are hosted by Kamba as described in Section 3 and are not Client-Managed Environments.

For deployments in Customer's private cloud or on-premise environment ("Client-Managed Environments"):

(a) Zero Kamba Access / Zero Egress. All processing occurs entirely within Customer's controlled infrastructure. Kamba does not receive, store, log, or replicate interaction content or Customer Data. No data egress to Kamba-controlled systems occurs.

(b) Keys and Identity. Customer controls encryption keys (CMEK/BYOK/HYOK) and identity (SSO/IdP).

(c) No Subprocessors by Default. Unless Customer explicitly enables them, third-party subprocessors are not engaged for runtime processing.

(d) Telemetry. By default, no interaction-content telemetry is collected. Optional high-level health signals, such as service availability or error codes, may be enabled by Customer and remain non-content.

(e) Support Access. Kamba support cannot access the environment or data without a Customer-approved, time-bound access grant using least-privilege controls. All access is logged by Customer.

(f) Retention and Audit. Retention, audit, and deletion are governed by Customer's policies and tooling. Kamba neither dictates nor alters these settings.

7. License and Intellectual Property

7.1 Ownership

Kamba and its licensors retain all rights in the Platform, software, models, documentation, and derivative works.

7.2 License to Customer

Kamba grants Customer a non-exclusive, non-transferable license to use the Platform while the applicable account remains active and in compliance with these Terms, solely for Customer's internal business purposes.

7.3 License to Kamba

Customer grants Kamba a limited license to process Customer Data solely to provide and support the Services.

7.4 Feedback

Kamba may use feedback or suggestions provided by Customer without restriction or obligation.

8. Acceptable Use

Customer and its users shall not:

• Violate applicable laws or third-party rights;
• Upload malicious code;
• Attempt to extract or reverse-engineer models or source code;
• Benchmark or publish test results without Kamba's consent;
• Use Model Outputs as the sole basis for investment or compliance decisions;
• Introduce regulated data, including PHI or PCI data, unless expressly permitted by an applicable DPA; or
• Deploy the Services for high-risk use cases, including medical or critical infrastructure applications, without written authorization from Kamba.

9. AI and Output Disclaimer

AI-generated outputs are probabilistic and may contain inaccuracies. Outputs are provided "as is." Kamba disclaims responsibility for their accuracy, completeness, or fitness for any particular purpose and does not provide investment, legal, or tax advice.

Customer remains solely responsible for reviewing, validating, and appropriately applying Model Outputs before relying on them for any operational, investment, compliance, or other business use.

10. Third-Party Platforms and Providers

The Platform may interoperate with external systems such as messaging platforms, cloud providers, data vendors, or LLM providers ("Third-Party Services"). Each Third-Party Service is governed by its own terms and policies. Kamba is not responsible for the availability, performance, or actions of Third-Party Services except as required by applicable law or an applicable DPA.

11. Commercial Terms and Pricing Policy

11.1 Pricing Structure

Kamba's self-serve commercial model is Pay-As-You-Use, available to both Individual accounts and Team accounts (accounts whose Members belong to the same company client, organized under one account as described in Section 4).

There is no seat fee for Individual accounts, which are billed at the Standard Rate and prepaid bundle rates described below. Team accounts are subject to the Team pricing described in paragraph (h).

Credits belong to, and are purchased and used by, each User individually. A Team account does not pool or share credits across its Members.

Usage is measured in credits, which power AI queries, model runs, and API calls. For Individual accounts, the standard rate is US $2.00 per credit (the "Standard Rate"). Team pricing is described in paragraph (h). Enterprise plans are not offered through online sign-up and are governed separately under an Enterprise Agreement.

Additional terms.

(a) Free trial credits. New accounts receive 20 promotional credits at sign-up, with no payment method required. Promotional credits expire 30 calendar days after issuance. This applies to both Individual and Team accounts.

(b) Credits and transparency. The number of credits consumed by a task depends on its complexity and is displayed in the Platform after each use.

(c) Auto-reload. Every User—whether an Individual or a Member of a Team account—may have automatic purchase of credits to their own balance enabled when it falls below a set threshold, subject to a monthly limit. For an Individual account, the threshold, reload amount, and monthly limit are set by the User. For a Team account, they are set by the Manager where the Manager's payment method funds Members' purchases, or by each Member where the Member pays with their own payment method under Section 4. Auto-reload may be disabled at any time, subject to paragraph (h). Only the payment method charged for a purchase depends on the Manager's billing configuration under Section 4.

(d) Zero balance. When a User's individual credit balance reaches zero, the Services pause for that User and they are prompted to purchase additional credits to continue. Balances cannot go negative and no overage is ever charged. This applies equally to an Individual User and each Member of a Team account because each User's balance is individually maintained.

(e) Credits belong to each User individually (Team). There is no shared or pooled credit balance for a Team account. Each Member's credits, purchases, and usage belong solely to that Member. The Manager cannot access, reallocate, or spend a Member's credit balance.

(f) Expiry and refunds. Credit expiry, forfeiture, and refunds are governed by Section 11.5.

(g) Rates may change. The Standard Rate, discount percentages, prepaid bundle rates, and any negotiated Team pricing are set by Kamba from time to time and displayed in the Platform's payment application. The rate displayed and applied at the time of a given purchase or use governs that transaction. Kamba may change displayed rates prospectively without amending these Terms.

(h) Team pricing. Members of a Team account are subject to a standard minimum of US $200 per Member per month (the "Team Minimum"), reflecting the additional configuration, maintenance, connectors, and customizations that Team accounts require. The Team Minimum is applied as credits to that Member's balance at the Team's credit rate, unless the negotiated terms state otherwise. The Team Minimum begins when the Team account first adds a payment method, or on the date set in the negotiated terms, and is prorated for any partial month. Kamba and a Team account's Manager may negotiate a different Team Minimum or credit pricing for that Team. Negotiated terms are configured manually by Kamba in the Platform's payment application and are not stated in these Terms. They do not require a separate Statement of Work or Enterprise Agreement, and do not by themselves change the account's deployment options under Section 3. A purchase under negotiated terms is billed the same way as any other purchase under Section 11.2—charged in real time to the designated payment method—with the negotiated terms reflected on the resulting receipt or invoice record; it is not Enterprise-style invoicing on payment terms. For a Team account with negotiated terms, a Member must keep auto-reload enabled to remain eligible for the negotiated pricing, and a Member who disables auto-reload reverts to the standard Team pricing for that Member's future purchases until auto-reload is re-enabled. In all other respects, including each Member's individual ownership of their own credit balance and usage under paragraph (e), a Team account remains subject to this Section 11.1.

11.2 Fees and Payment

All fees are payable in U.S. dollars unless stated otherwise at checkout. Fees exclude taxes; applicable sales, use, VAT, or similar taxes are calculated and added where required.

An Individual's purchases, including auto-reload purchases, are charged to that Individual's payment method on file at the time of purchase.

A Member of a Team account's purchases are charged to whichever payment method the account's Manager has designated under Section 4—either the Manager's own payment method or that Member's own payment method. The Team Minimum under Section 11.1(h) is charged to the same designated payment method. If a Team Minimum payment fails, Kamba may suspend access for the affected Members until it is paid.

Late payments may accrue interest at a rate of 1% per month or the maximum rate permitted by applicable law, whichever is lower.

11.3 Trials and Pilots

Free trial credits are promotional and expire in accordance with Section 11.5. Any pilot or beta access is time-limited, provided "as is," and not for production use unless otherwise authorized by Kamba.

Continued use after promotional credits expire requires the purchase or use of paid credits.

11.4 Renewals and Adjustments

Pay-As-You-Use has no minimum term and may be stopped by any User at any time for their own account or balance. For Team accounts, the Team Minimum under Section 11.1(h) applies for each month in which a Member is active, prorated for partial months.

A Manager may separately remove a Member from a Team account (Section 4), which ends that Member's access but does not affect any other Member's individual balance.

Prepaid credit bundles do not renew automatically. Auto-reload, if enabled, is a separate, optional setting and may be disabled at any time by the User or Manager who enabled it.

11.5 Refunds and Credit Expiry

Except where required by applicable law:

• Purchased credits expire three (3) calendar months from the date of purchase. Expiration is tracked separately for each purchase.
• Free and promotional credits expire thirty (30) calendar days from the date of issuance, unless a different expiration date is expressly stated at issuance.
• Credits have no cash value. Except where required by applicable law, purchases, including Team Minimum charges, are final and non-refundable, including for unused or expired credits.
• Credits are forfeited if the applicable account is closed.
• There is no refund or credit for unused or expired balances following cancellation.

11.6 Automatic Charges and Cancellation

Auto-Reload Authorization. If auto-reload is enabled for your balance, you authorize Kamba to automatically charge the applicable payment method—your own, or, for a Member of a Team account whose Manager has designated the Manager's payment method under Section 4, the Manager's payment method—the reload amount then in effect each time your credit balance falls below the applicable threshold, up to the applicable monthly limit, without further notice or confirmation for each individual charge.

A Team account's Manager, by designating their own payment method to fund a Member's purchases, separately authorizes Kamba to charge that payment method for such purchases, including at the reload amounts, thresholds, and monthly limits the Manager sets under Section 11.1(c).

Where the Manager sets or adjusts a Member's auto-reload settings under Section 11.1(c), the settings then in effect are displayed in the Member's account settings, and Kamba will notify the Member in the Platform or by email when they are changed.

This authorization continues until auto-reload is disabled or the account is closed.

How to Cancel or Disable Auto-Reload. You may disable auto-reload, or stop using the Services, at any time through the account settings in the Platform without contacting customer support. Disabling auto-reload takes effect immediately for future charges; it does not affect charges already processed or credits already purchased. For a Member of a Team account with negotiated terms under Section 11.1(h), disabling auto-reload remains available at any time on the same basis, but will revert that Member to the standard Team pricing as described in Section 11.1(h).

Renewal Notice. Because auto-reload charges recur automatically once enabled, Kamba may send a reminder email or in-Platform notice before a reload charge where required by applicable law. Continued enrollment in auto-reload after such notice constitutes consent to the charge.

No Guarantee Against Errors. If you believe you were charged in error, contact billing@kambagroup.com within 30 days of the charge.

12. Confidentiality

Each party shall protect the other party's confidential information using at least the same degree of care it uses to protect its own confidential information of a similar nature. Upon termination, confidential information must be deleted or returned, subject to applicable legal retention obligations.

13. Service Levels and Support

Kamba provides commercially reasonable uptime, maintenance notifications, and support in accordance with Kamba's then-current support policies.

Enterprise customers may receive contractual service levels, guaranteed response times, and escalation paths under their applicable Enterprise Agreement.

14. Warranties and Disclaimers

The Platform is provided "as is" and "as available." Kamba disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. No guarantee is made that the Platform or Model Outputs will be error-free, uninterrupted, or suitable for any particular use.

15. Limitation of Liability

Except for gross negligence, fraud, or payment obligations:

• Each party's aggregate liability arising out of or relating to these Terms is limited to the fees paid or payable by Customer to Kamba during the 12 months preceding the event giving rise to the claim; and
• Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

These limitations apply even if a party has been advised of the possibility of such damages, to the maximum extent permitted by applicable law.

16. Term and Termination

Either party may terminate for material breach if the breach is not cured within 30 days after written notice.

Upon termination:

• Customer's right to use the Services ceases, except that Kamba will provide a 30-day period for Customer to request or obtain an export of its Customer Data;
• Unused credits are forfeited in accordance with Section 11.5; and
• Following the applicable data-export period, Kamba will delete or de-identify Customer Data in accordance with the Privacy Policy, subject to applicable legal retention requirements.

Survival. Sections 5 (Data & Privacy), 6 (Client-Managed Environments), 7 (Intellectual Property), 9 (AI Disclaimer), 12 (Confidentiality), 14 (Warranties and Disclaimers), 15 (Limitation of Liability), 17 (Compliance), 18 (Governing Law), and 19(d) (Notices) survive termination or expiration.

17. Compliance and Export Controls

Each party shall comply with applicable data-protection, export-control, and anti-corruption laws.

Customer represents that it is not a prohibited or sanctioned party and will not use the Platform in violation of applicable laws or regulations.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of New York, excluding its conflict-of-law principles.

Disputes arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in New York County, New York.

19. Miscellaneous

(a) Entire Agreement. These Terms, together with any applicable DPA and any applicable Enterprise Agreement, constitute the entire agreement between the parties with respect to the subject matter covered by such agreement.

(b) Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

(c) Waiver. A party's failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

(d) Notices. Notices required under these Terms must be in writing and delivered to the applicable party using the contact information provided in these Terms or through another contact method designated by that party in writing.

(e) Assignment. Neither party may assign its rights or obligations under these Terms without the other party's written consent, except that either party may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of its assets, provided that the assignee assumes the assigning party's obligations.

20. Force Majeure

Neither party shall be liable for delays or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, governmental restrictions, pandemics, or Internet service failures.

Obligations affected by such events will resume promptly once performance becomes reasonably possible.

21. Contact Information

Kamba Group LLC | TERMS OF SERVICE v2026.3 (Individual & Team Accounts) | Effective: May 24, 2021 | Last Updated: Oct 2, 2026 | www.kambagroup.com | legal@kambagroup.com

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